Help / FAQ
Why Buy Your Promotional Items from Cubic Promote?
You simply pay less and get more for your money. Our products are priced razor sharp and we can afford to give you savings because we are lean and our systems are streamlined. Its not just about money though, if you shop from us you will get industry best service and advice. So combine this with the savings you are going to get you can either buy more or buy higher quality products or simply save!
I left things late. I really need branded merchandise quickly. HELP?
We have a range of stocked promotional items which we can have branded with your logo with Australias fastest custom branding service. Our 1 day turnaround time can produce items on the fly literally. Please refer to our fast promotional items category to check out what is available. At the moment we have increased the range to over 300 different products. We literally have millions of products stocked in Australia ready to be branded with your logo.
How do I place an Order?
Please call us directly on 1300 858 288 or if you are outside of Australia 612 9232 2163. Alternatively please send us an email
and include the following details:
- Desired Item Name
- Delivery address and contact details
- Artwork file for branding on the item
A copy of our Sales Terms and Conditions can be found here.
Is there a specific artwork file format needed for my logo?
Yes! Artwork will need to be in either Adobe Illustrator EPS or AI saved with vector lines. Adobe PDF saved with Vector lines is also acceptable. If you do not have these formats we can convert your jpeg or other format for $45 (may vary depending on complexity). Please click artwork for promotional merchandise to find out more.
Will I save money if I order in bulk?
Yes, with branded merchandise larger volumes will yield better prices per unit. Smaller runs of promotional merchandise tends to be more expensive due to factors such as overhead costs for printing and freight charges.
Will you price match?
Yes, we will match all Australian quotes for an identical item.
What About Your $50 Voucher?
As a wholesale business, we happily apply free $50 vouchers to all orders above $3000 that are generated when you enquire with us for the first time. If you're unsure whether this voucher applies to you, just have a chat with your friendly sales assistant and they'll advise you further.
For unprinted products its generally 1-3 days. Custom printed products take anywhere between 2 days to 2 weeks for in stock products. Items that are out of stock may need to be ordered through our indent custom made service in which case timing may range from 4 - 12 weeks. To be sure simply call or email one of our friendly sales consultants!
Do we deliver overseas?
Yes! We service Australia for all the states including New South Wales (NSW), Melbourne (VIC), Canberra (ACT), Queensland (QLD), South Australia (SA), Western Australia (WA), Northern Territory (NT) Tasmania (TAS) and New Zealand. For other countries outside of Australia. Please email us to obtain a freight cost or feel free to organise your own courier pick up from our warehoues.
Can I see how my logo looks like on the product prior to production?
A visual proof will be supplied to you prior to production for your promotional items illustrating where as well as the size of your logo on the product for your approval will be emailed to you. You may request changes at this stage (changes over 2 mock ups will incur a small fee)
How do I make payments?
Our payment terms is strictly COD unless specified otherwise, please speak with a friendly sales consultant to discuss other alternatives if needed. The exception to this being large orders which incur a 50% deposit before and after delivery. COD does not apply to any Australian government departments or Universities however an official purchase order number would be required.
What Payment method do you accept?
We accept Master & VISA Credit Card, Direct Bank Deposit and Cheque.
(warehouse, fork lift operator & candy production in Australia ... yes those two boxes contain jelly beans)