This document was last updated August 2023.
Collection of Personal Information
We may collect personal information from you when you access certain features of our website or interact with us. Personal information that may be collected includes, but is not limited to, your name, contact information, email address, and any other information you choose to provide us. This information is collected for the purpose of improving our customer service experience and providing you with relevant information about our products and services.
We may also collect non-personally identifiable information when you visit our website, such as your browser type, operating system, and pages viewed. This information is used for internal purposes, such as analysing website traffic and improving our services.
Use and Disclosure of Personal Information
We will only use your personal information for the purposes for which it was collected, unless we obtain your consent for another use or disclosure, or as required or authorised by law. Your personal information may be used for the following purposes:
- Providing Customer Support: We use your personal information to address your inquiries and provide assistance and support whenever you need it.
- Processing and Fulfilling Orders: When you place an order with us, we use your personal information to process and fulfil that order. This includes communicating order confirmations and providing tracking information.
- Contacting You for Feedback and Promotional Purposes: We may use your personal information to reach out to you for feedback, surveys, or promotional purposes related to our products and services. Your opinions and preferences are valuable to us as we strive to improve our offerings.
- Improving Our Website and Services: Your feedback and preferences help us enhance our website and services, providing you with a better customer experience.
- Ensuring Compliance: We are committed to adhering to all applicable laws, regulations, and industry standards. We use your personal information to ensure compliance and maintain the integrity of our operations.
We may disclose your personal information to third-party service providers who assist us in delivering our products and services, such as shipping companies or IT support providers. These third-party providers are only authorised to use your personal information to the extent necessary to perform the requested services, and they are required to maintain the confidentiality and security of your information.
In certain circumstances, we may also disclose your personal information to comply with legal obligations, protect our rights and interests, prevent fraud, or ensure the safety of our website and users.
Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, use, and disclosure. We implement a variety of security measures, including secure server connections, encryption, firewalls, and access controls, to safeguard your information. However, please be aware that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of your information.
Access, Correction, and Removal of Personal Information
Please note that we may retain certain information as required or authorised by applicable laws and regulations, to fulfil our legal obligations, resolve disputes, and enforce our agreements.
Suite 402 Level 4, 56 Clarence Sydney, NSW, 2000
We will respond to your inquiries and address any concerns in a timely and appropriate manner.