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Cubic Promote Help / FAQ Page

Why Should I Buy Promotional Products from Cubic Promote?

When you deal with Cubic Promote, you are dealing with an Australian owned and operated business staffed by a team of experienced Sydney-based sales managers that have your best interests at heart. Order your bulk promotional products with confidence from your home or office as our streamlined quotation and ordering process takes the stress out of your purchasing experience. Because we buy, sell, and decorate products in bulk, we can pass on great savings to our clients for any event or campaign. Enjoy industry-best service and advice along with fast delivery and affordable merchandise from the team at Cubic Promote today by sending through an online inquiry.

I Have an Urgent Event or Deadline, Can You Help?

Absolutely -- we have a range of promotional products that we keep locally stocked to ensure we can provide the fastest branding services in Australia. We have select items we can produce for dispatch in 24 hours, as well as express 3-day service items perfect for tight deadlines. Please refer to our fast promotional items category to check out what is available specifically for these last minute events. We have millions of products stocked in Australia ready to be branded with your logo, so please don't hesitate to contact us for more information today.

How Do I Place an Order With Cubic Promote?

Please call us directly on 1300 858 288 or if you are outside of Australia, +612 9232 2163. Alternatively, you may click on any inquiry or quote button on our website, or you may send us a direct email. Please include the following details in your email;

  • Desired Item Name
  • Quantity
  • Delivery address and contact details
  • Artwork file for branding on the item

A copy of our full Sales Terms and Conditions for your reference is available here.

Do You Need a Specific Art File for Branding my Logo?

Yes, we ask that you supply artwork in Adobe Illustrator EPS or AI file types including vector lines. Adobe PDFs saved with vector lines are also acceptable, but not PDFs made from converted JPGs. If you do not have these formats, we can redraw your existing JPG, GIF, PNG or other file format for between $15-$45 (will vary depending on complexity). Please click artwork for promotional merchandise to find out more.

Will I Save Money if I Order in Bulk?

Yes, with branded merchandise larger volumes will yield better per unit pricing. Smaller runs of promotional merchandise tend to be more expensive due to factors such as overhead costs for printing and freight charges. So when it comes to buying promotional products from Cubic Promote, we recommend going for the highest quantity that you can afford and is also functional for your requirements, as this way you minimise these other cost factors and we can provide heavily discounted freight and decoration costs.

Will You Price Match?

Yes, we will price match all current Australian quotes for identical items.

What About Your $50 Voucher?

Our $50 voucher applies to all first time website orders above $3000 in total value. If you're unsure whether this voucher applies to you, just have a chat with your friendly sales assistant, and they'll advise you further.

What is Your Turnaround Time for Products?

For unprinted products, it's 1-3 days.  Custom printed products take anywhere from 2 days to 2 weeks for in-stock products.  Items that are out of stock may need to be ordered through our indent custom made service in which case timing may range from 4 - 12 weeks.  To be sure simply call or email one of our friendly sales consultants!

Will Cubic Promote Deliver Overseas?

Yes! We service Australia for all the states including New South Wales (NSW), Melbourne (VIC), Canberra (ACT), Queensland (QLD), South Australia (SA), Western Australia (WA), Northern Territory (NT) Tasmania (TAS) and New Zealand. For other countries outside of Australia. Please email us to obtain a freight cost or feel free to organise your preferred courier pick up from our warehouses.

Can I See a Proof or Artwork Mock Up Before Ordering?

A visual proof will be supplied to you before production for your promotional items illustrating where as well as the size of your logo on the product for your approval will be emailed to you.  You may request changes at this stage (changes over two mockups will incur a small fee)

How do I Pay for my Order?

Our payment terms are strictly upfront, full invoice payment unless specified. Please speak with a friendly sales consultant to discuss other alternatives if needed. The exception to this being large orders which incur a 50% deposit before and after delivery. COD does not apply to any Australian government departments, government schools, or universities however an official purchase order number is required upon order placement.

What Payment Methods do you Accept?

We accept MasterCard, VISA, and AMEX Credit Cards, Direct Bank Deposits, and Cheques.

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We pass on a merchant's fee of 1.38% for all payments made using VISA and MasterCards. A merchant's fee of 1.925% is applied for American Express cards.

We do not currently accept PayPal.

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 (warehouse, forklift operator & candy production in Australia ... yes those two boxes contain jelly beans)

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