Frequently Asked Questions

You can order in three simple ways:

• Call us on 1300 858 288 (or +612 9232 2163 if you’re overseas)
• Use any quote request button across our site
• Email us with your product, quantity, delivery address, and branding artwork

Once we’ve got your details, we’ll sort out the pricing and artwork proof for approval. Read about our ordering process.

Yes! We offer 24-hour dispatch and 3-day express production on select items.

Most in-stock items take around 2 weeks from when you approve the artwork and pay. Need it faster? Talk to us — we’ll make it happen where we can.

Yes! Cubic Promote has Product Liability Insurance, as well as Workers Compensation in Australia. Certificates available upon request.

The artwork requirements is vector files like .EPS, .AI, or .PDF with outlines. These allow your logo to print clearly at any size. Not sure what that means? Send it through — we’ll check it for you.

You’ll get digital proof within 24 to 48 hours of placing your order. Nothing goes into production until you’ve approved it.

Yes, we use the Pantone (PMS) Colour Guide to match your branding as closely as possible. Keep in mind that screens can display colours differently, and printed colours may vary slightly.

Absolutely. The more you order, the lower the price per unit. Bulk pricing is built into everything we do, so you get more value for your budget.

Yes, we’ll match any current Australian quote for the same product.

We accept: • VISA, MasterCard, AMEX • Direct bank transfers • Cheque card payments through Stripe — you’ll see the link on your invoice. A small card surcharge of 2.75% applies.

Yes, full payment is required before production begins. If you place a large order, we may offer a 50% deposit arrangement—speak to our team to discuss.

Just mention it when you order! It applies to orders over $3,000 + GST for new clients.

Yes! We ship nationwide — including • NSW (Sydney, Newcastle, Wollongong) • VIC (Melbourne, Geelong, Ballarat) • QLD (Brisbane, Gold Coast, Cairns) • SA (Adelaide, Mount Gambier) • WA (Perth, Fremantle, Bunbury) • TAS (Hobart, Launceston) • NT (Darwin, Alice Springs) • ACT (Canberra, Queanbeyan). And don’t forget — delivery is free Australia-wide.

We deliver to New Zealand and can arrange shipping to other countries.

Set-up fees cover the equipment and prep time needed to brand your product, including test runs and machine calibration. It’s a standard charge in the printing industry. An example would be screen printing on custom printed sports tee shirts.

You will not need to pay a set-up fee again for embroidery. However, since we’ve already done most of the prep work, you will be charged half the original price for pad or screen printing.

Yes — we can send you an unbranded sample so you can check the quality. For large orders, branded pre-production samples are also available.

Minimum quantities vary depending on the product. They are listed on each product page, or you can ask us directly.

Unfortunately, changes can’t be made once the artwork is approved. Please review your digital proof carefully before giving the go-ahead.

Our head office is in Sydney, and we are 100% Australian-owned and operated. We also have warehouses and offices nationwide to keep things running smoothly.