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Sales Order Process
1. Browse Our website and Get a Quote To Purchase
Choose products or custom apparel, from our range and advise us of your desired quantity and any branding preferences. Follow our website prompts to place your order or to receive a quote.
2. Place Your Order (along with your Art file for branding)
We will send you a confirmation email. Reply to us with your art file (assuming you have not submitted your artwork file to us online). We
Send artwork in vector format (Adobe EPS or PDF with outlines preferred). High-resolution JPEGs may be acceptable. (for more information, check out our section on acceptable files for custom branding onto products)
3. Approve the Mock-Up and Make Payment
You’ll receive a visual proof showing your logo on the product and an invoice. Once you give us written approval and the invoice is paid, production begins. Unless you have approved credit terms with us, full Payment is required before production starts. We accept direct deposit, bank cheques, or credit cards (a 2.75% merchant fee applies to cards).
4. Production in Progress
We start branding your merchandise. Timelines depend on your order size and product type—we’ll keep you updated along the way.
5. Dispatch and Delivery
Your promotional items or printed apparel will be packed and shipped. (See delivery times for custom branding products). We supply Australia-wide to Sydney, Melbourne, Brisbane, Canberra and any Australian destination of your choice, with free delivery.
Terms & Conditions To Take Note Of
Here are a few extra details to keep in mind before placing your order:
- Product Variations: Minor differences in colour, finish, size, or quantity (±5%) can occur due to the manufacturing processes. This is considered normal picnic blanket and acceptable. (contact us if this is a concern to you)
- Artwork & Intellectual Property: When you supply artwork or logos, you confirm that you own the legal rights to use them. Cubic Promote accepts no responsibility for legal claims or consequences arising from customer-supplied artwork. The clients are responsible for ensuring they have full intellectual property rights to any files provided.
- Cancellations: Once you’ve approved your mock-up, production begins, and the order cannot be cancelled. If cancellation is requested before this stage, costs may still apply to cover work already undertaken. Indent orders cancelled more than 48 hours after placement may incur additional charges.
- Rush Orders: We can often accommodate tight deadlines, but please let us know early. Expedited jobs may incur additional printing or freight charges.
- Returns & Claims: If your goods arrive with faults or defects, let us know in writing within 7 days. Items must be returned in the condition you received it for us to review. All faults or defects will be replaced, refunded, or repaired.
- Shipping Risks: Once your order leaves our warehouse, it’s in the hands of third-party couriers. We’ll help with tracking and communication with the courier for you, but we can’t be held liable for delays, loss, or damage during transit.
- International Orders: The client will be responsible for any duties, taxes, or import costs incurred on international shipments.
- Late Payments: Late payments may result in extra fees for clients with approved credit accounts. If a debt recovery process is required, all associated costs will be included in your outstanding balance.
