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Turnaround Times – For Custom Branded Purchase Orders
Last Updated 29th May 2025
The turnaround time for custom-branded purchase orders:
- Express 24hour turnaround
- 48hour turnaround
and
- 2 Weeks for Standard Purchase Orders
In this section, we will detail what you can expect from your purchase order, artwork approval, and the arrival of your promotional items. We offer two broad service levels to dispatch promotional products and custom apparel. These two levels include our Express Service and our Regular Service. Below is a detail of the differences:
Express Service 24Hour or 48Hour
Our express service allows for a 24 or 48 hour dispatch time. The difference will depend on the type of the availability of the type of product you choose to purchase. For this turnaround time to occur, we would require the following:
- Purchase order sent before 10.00 am (Monday-Friday)
- Approval of artwork will be sent within 1hour. Your authorisation must be sent within 30 minutes.
- The invoice must be paid immediately upon your artwork approval.
- Your custom-branded promotional items and apparel will be dispatched from the warehouse within 24 hours of the next working day.
Standard 2 Weeks
Our standard turnaround time is 10 working days, covering artwork approval and custom branding production. In most instances we dispatch within 7 working days though. For us to honour our standard turnaround times, we require the following:
- Purchase orders are to be sent to us for processing from Monday-Friday
- Artwork for your approval will be sent within 24 hours. Your approval of the artwork will be required within the next day.
- Invoice must be paid immediately upon your artwork approval (unless you have written credit approval consent from an account manager)
- Your custom-branded promotional items will arrive with you within 2 weeks.
Australian Shipping Time (From Dispatch)
| State | Metro Area | Regional Area | Standard Free Shipping | Express Shipping | Express Surcharge (AUD/box) |
| NSW | Sydney | Newcastle, Wollongong | 1 business day | 1 business day | $10 |
| VIC | Melbourne | Geelong, Ballarat | 2 business days | 1 business days | $15 |
| QLD | Brisbane | Gold Coast, Cairns | 4 business days | 1 business days | $15 |
| SA | Adelaide | Mount Gambier | 3 business days | 1 business days | $18 |
| WA | Perth | Bunbury | 6 business days | 3 business days | $30 |
| TAS | Hobart | Launceston | 5 business days | 3 business days | $25 |
| NT | Darwin | Alice Springs | 6 business days | 3 business days | $45 |
| ACT | Canberra | Queanbeyan | 1 business day | 1 business day | $10 |
Keep up to date with the latest news and changes in the world of custom merch by reading our blog.
