At Cubic Promote, we take pride in delivering exceptional promotional solutions that reflect both our commitment to quality and your brand's success. Our comprehensive returns and refunds policy is designed to ensure your complete satisfaction with every aspect of your order. This policy outlines the circumstances under which returns, replacements, or refunds are possible, as well as instances where specific conditions apply. With an unwavering dedication to transparency and customer-centricity, we invite you to explore the details of our policy and embark on a seamless journey of excellence with us.

1. Returns Eligibility

At Cubic Promote, we are dedicated to ensuring your satisfaction with our products. Our comprehensive returns policy encompasses various scenarios under which returns, refunds, or replacements are possible:

1.1 Incorrect Order Received: Should the items you receive substantially differ from the approved and paid-for items, please contact your assigned sales representative without delay. Our team at Promotional Items Australia will assess the most cost-effective manner to facilitate the return of the products. Subsequently, we will arrange for the accurate delivery of the intended items to your designated location.

1.2 Defective or Faulty Products: If you identify defects or faults upon receiving your order, we are committed to replacing the items, subject to availability, or issuing a refund.

1.3 Damage Incurred During Delivery: In the unfortunate event that damage occurs during the delivery process, our sales team will initiate the claims process with the relevant third-party courier company on your behalf. To initiate this process, please liaise with a member of our sales team.

1.4 Under-Supply: In situations where the quantity of units received is below your ordered quantity, kindly notify us within two weeks of receiving the products. This will enable us to rectify the situation by providing replacements or processing the corresponding refund.

2. Non-Acceptance of Returns

Certain circumstances preclude us from accepting returns, as outlined below:

2.1 Delayed Product Delivery: While we strive for prompt dispatch of your promotional products, external factors, such as third-party courier services, may lead to delivery delays. We cannot guarantee exact delivery dates or times once the shipping process is underway. For time-sensitive orders, we urge you to discuss your requirements in advance with your sales representative. This collaboration will help us explore delivery alternatives, although please note that we are unable to provide refunds for delayed deliveries.

2.2 Change of Mind: Once the custom branding process is initiated for our merchandise, reversals are not possible. Therefore, once production commences, we regret that we cannot accept returns or issue refunds. We strongly advise careful consideration before placing a purchase order and recommend thorough examination of the artwork proof before granting approval.

2.3 Product Misuse: Products intentionally or unintentionally damaged due to improper use are not eligible for returns. If uncertain about the appropriate usage of a product, kindly consult your sales manager prior to placing an order to ensure compatibility with your needs.

Cubic Promote remains resolute in upholding your satisfaction as a valued customer. This returns and refunds policy delineates the parameters guiding returns, while also transparently outlining situations where such considerations are not applicable. Our commitment to integrity and customer-centricity continues to be the cornerstone of our service to you.