Happy Client: Philips

Last Updated: 21 November 2025

Client: Philips – a global leader in health technology, delivering meaningful innovations across healthy living, prevention, diagnosis, treatment, and home care.

What was ordered? 1,500 post-service status cards branded with the Philips logo and support details.

Purpose? To include serviced products, helping customers understand next steps, and access support quickly.

How were the cards used?

Philips ordered 1,500 post-service status cards to strengthen communication and clarity for customers receiving repaired or serviced products. Each of the cards were printed with details needed for post-service. Service teams inserted the cards into items before dispatch, ensuring every customer received a clear update on what had been completed and what to expect next. The cards also directed customers to Philips’ online resources and help channels, making it easy to access troubleshooting guides or arrange further assistance.

The cards were simple but highly effective — customers appreciated having a physical, easy-to-read summary instead of relying solely on email notifications or service notes.

By adding this small communication tool to their post-service workflow, Philips improved the customer experience, reduced confusion, and reinforced their commitment to transparent, people-focused innovation.

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