Happy Client: Suncorp

Last Updated: 25 November 2025

Suncorp, a trusted financial services company based in Brisbane, aimed to enhance its client relationships and leave a lasting positive impression. To do so, they ordered 400 branded chocolates packaged in custom containers. The chocolates were distributed at portfolio review meetings with key clients as a gesture of goodwill. With sleek, modern packaging that matched Suncorp’s corporate identity, these sweet treats helped to make clients feel appreciated during the often-lengthy and serious discussions. The branded chocolates quickly became conversation starters and kept the mood light during the meetings. Many clients also took them home to share with colleagues.

Key Metrics & Results:

• 3% average increase in client retention over the next quarter, with clients mentioning the chocolates as a positive part of their ongoing relationship.
• 5% rise in follow-up inquiries after the meetings, with several clients mentioning the branded chocolates as a memorable part of the experience.

These sweet treats made every client meeting not just productive but also pleasant and memorable for their clients.

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