As technology and client expectations change, we feel obligated to update our internal policies. Now is as good a time as any. That’s why we’ve given our policies a 2025 refresh—to keep things clear and straightforward. Here’s what our updated Privacy Policy and Returns Policy mean for your next order, wherever you’re shipping. Our product range is intense now, with over 12,000 products across almost 800 categories. We want to ensure everything we supply to our clients is spot on.
Your Data’s in Safe Hands
shelves of promotional products
When you order custom-branded cheeseboard sets or personalised sports balls, you share a few details—name, address, etc. Our updated Privacy Policy explains how we protect your information. We use your information to process orders, answer questions, or inform you about new products. Only trusted partners—like couriers—see it, and they’re locked into keeping it secure. It is our job to earn your trust.
Clear Policies on Returning Products
We do our very best to ensure products are delivered correctly the first time. However, with the volume of products we send each day, mishaps happen. This is when our Return Policies become relevant. Nobody likes an order mix-up, but if it happens, we will fix the mishap from our end. Our refreshed Returns Policy covers the essentials: wrong items, faulty products, or damaged deliveries. Contact us, and we’ll sort out a replacement or refund. The only valid reason we cannot accept products for return is when they have been damaged intentionally. Another reason is if the products are damaged by misuse. Please read our Returns Policy Page for more information on how it works.
Why This Matters Now
With events picking up and businesses leaning into branded gear in 2025, clear rules make a difference. We can’t refund for courier delays, but we can make everything else straightforward—whether you’re in Sydney or Darwin. These updates cut the guesswork so you can focus on your next big promo.
What’s Next for Your Order?
Our policies aren’t just fine print—they’re here to make your life easier. Check out the full Privacy Policy and Returns Policy for the details. For purchase orders, simply contact us (you can learn about our sales process by reading here). Your next order’s ready when you are.
Questions? Email us at sales@cubicpromote.com.au—we’re here to help, coast to coast.
