Professional Experience
Mary started working at Cubic Promote in March 2024, beginning her career in cold
calling before being transferred
to a Client Relationship Associate position. During the first few months of her employment, she
advanced to account
management, where she began providing direct assistance to organisations in Australia regarding
merchandise
selection, branding requirements, production, and delivery.
Mary's experience in dealing with clients goes beyond that of providing promotional
products; the more than seven
years she has had in the field of client calling and customer communication has enabled her to
develop a practical
method of understanding briefs, of asking the right questions and of recommending products based on
how they will
actually be used.
Because of her role, she has gained firsthand experience in handling product selection,
branding methods, budget,
quantity, and delivery requirements. She works with a variety of organisations across different
sectors, such as
corporate businesses, government organisations, schools, charities, and event teams.
Areas of Expertise
First-Hand Industry Experience
Mary works directly with organisations to provide them with merchandise and workwear
options in response to client
details. Among her experiences are making recommendations for specific audiences, explaining
branding strategies,
arranging artwork and production, managing deadlines, and keeping clients informed at all times.
Mary's knowledge of her products includes those that are frequently ordered, such as
drink bottles, tote bags,
notebooks, pens, caps, power banks, clothing, umbrellas and technological products. She tells
customers to take into
account not just the item itself but also the impact of the branding method on its appearance and
durability, for
example with embroidery, full-colour printing and laser engraving. Among the clients she has worked
for are the
Australian Border Force and Dynamoney.
Selected Projects and Client Stories
Three projects Mary has worked on. Open any one to read the
detail.
National Library of Australia
Mary helped fast-track an urgent order of branded 16GB USB drives and delivered
it within the
required deadline.
View case study
South Grafton High School
Helped deliver 300 custom golf umbrellas with detailed full-colour school
branding, on schedule
and within budget.
View case study
MESO
Managed a fast-turnaround order of branded first aid kits that was completed
within a week and
delivered ahead of schedule.
View case study
Qualifications, Recognition and Industry Involvement
The Promo Playbook by Cubic Promote
Mary has provided firsthand insights into establishing client
relationships in the promotional merchandise industry
in The Promo Playbook, published by Cubic Promote.
In the episode What Makes Charm Your Most Powerful Business Tool?, Mary
discusses listening to clients,
understanding the needs behind a brief, working with charities and community organisations,
and approaching hesitant
customers with curiosity rather than pressure.
Listen to the podcast episode.
What Mary Writes About
Mary writes and provides practical advice on promotional products, product selection,
branding methods, corporate
merchandise, event giveaways, and client relationships.
The material is based on her experience advising customers, comparing branding options,
and arranging merchandise
orders for corporate, government, educational, and community organisations.
