Promotional Tote Bags

Returns are only accepted for defective or incorrectly produced items. You can cancel or modify an order only before production begins. Change‑of‑mind returns aren’t accepted after artwork approval. For full terms and conditions, please view our Returns Policy.

Our standard production time for products with custom branding is 7-10 business days after artwork approval has been received. Please allow additional time for delivery.

• For metro areas in NSW, VIC, QLD, and ACT, delivery takes 1 business day after dispatch.
• For other Australian cities and regional centres, delivery may take up to 6 business days.

Yes, we offer an express dispatch service for custom-branded products, with dispatch within 24 hours. Please allow additional time for delivery.

• For metro areas in NSW, VIC, QLD, and ACT, delivery takes 1 business day after dispatch.
• For other Australian cities and regional centres, delivery may take up to 6 business days.

Yes, we offer product samples upon request. To see product samples, you can choose:

• Unbranded Samples (free, we only charge the cost of freight)
• Branded Samples (cost: $75). This $75 cost will be refunded via a deduction from your total invoice should you proceed with a wholesale purchase order.

• Screen‑printing artwork must be supplied as AI/EPS/PDF with vectorised outlines.
• Digital full-colour printing (including transfer printing): We accept high-resolution JPEGs, Adobe Illustrator, and Adobe Photoshop files.

Pantone colours can be matched when you provide the Pantone code.