Unfortunately with Sydney's COVID-19 outbreak still growing, the NSW premier announced today that the Greater Sydney area will remain in lockdown until at least the 30th of July 2021. For Cubic Promote, this situation presents both challenges and opportunities for us as a company. Here's what we are doing amidst this challenging period.
Our Operations During Lockdown
Firstly, let me just say that nothing changes for our customers during this time -- we will continue operating as usual with the only difference being that our customer care team is now working from home. You can contact them from Monday to Friday between 9am -5 pm EST by phone or email with any enquiries about placing an order or tracking your delivery status.
We're not taking any in-office visits during lockdown due to safety concerns but if you insist on seeing product samples before making a purchase, no worries because we've got you covered! Just give us a call or shoot us an email and we'll arrange for product samples to be sent directly to you.
In terms of warehouse management and decoration teams - rest assured everything continues unchanged except now everyone strictly follows government-imposed health measures including wearing masks and maintaining safe distances apart all-time long. Safety remains paramount!
Promotional Products Orders Processing
Most importantly, orders processing remains unaffected even though our physical office might be temporarily closed! Therefore, whether it is custom-branded face masks or promotional hand sanitizers orders one seeks when confined indoors under restrictions; Cubic Promote can deliver prompt services right at their doorstep without compromises whatsoever.
Furthermore, incoming enquiries related to promotional products ordered specifically by businesses outside of Sydney (or NSW generally) won't experience disruptions since Brisbane-Melbourne warehouses maintain full-functionality thus fulfilling requirements nationwide amid these challenging times.
I know it's tough out there so please stay safe and be patient. We can get through this together as long as we observe health protocols and maintain our focus toward the common goal of containing COVID-19 pandemic. We appreciate your continued support throughout these unprecedented times and look forward to reconnecting when things return back to a somewhat normal state. Until then, stay positive and take care!
To all our customers out there, please stay safe and if you're in Sydney and in need of custom branded custom-branded face masks or promotional hand sanitisers in particular, don't hesitate to give us a call for prompt delivery. Take care everyone, hopefully, we'll be back in the office soon!